At this time, we can ship to street addresses within the 50 United States (including Alaska and Hawaii) only. However, depending on the product, international delivery could be arranged (for more information go to International customers page).
In order to provide the best possible service we ship via UPS or FedEx. We charge you only the amount the carriers charged us for the delivery of your order.
For heavy or oversize items (not accepted by common carriers) we use different trucking companies depending on the destination.
1. Since in most cases our carriers require adult signature on delivery we do not deliver to PO BOX or APO/FPO Military addresses. For the same purpose and for your convenience, we recommend that you designate your business address for deliveries whenever possible.2. If UPS returns the package(s) due to a wrong street address or not matching recipients name as provided in your order, you will be responsible for the shipping cost in both directions. If a reship is requested, you will be responsible for the second shipping cost as well.
Our system automatically calculates shipping charges of your order, based on the total price and the chosen method of shipment.
We offer Ground, Next day, 2-nd day or Truck service.
Our system automatically calculates shipping charges upon your choice. You have the possibility to explore the cost of all offered shipping options for your particular order and pick one that best fits your needs. Since different carriers have different requirements as to the weight and size of the freight, your choice may be limited for heavy or oversize items. The system will reject all orders that do not qualify for the chosen shipping method and will offer you the next possible option.
The Standard Shipping time will be 2 to 7 business days, depending on where you live. To find out when to expect your order, you have to consider also the availability of the item. For instance: for all items that are available in stock and if you select Standard Shipping your total delivery time will be 1 day (availability) + 2 to 7 days (shipping time), so you can expect to receive this item at your front door 3 to 8 days after you place your order.
Upgrading to Next Day Air does not mean you will get your order the next day. Once shipped, Next Day Air packages are guaranteed to arrive at the end of the next business day. Please note, however, that upgrading method of shipment to Next Day or 2nd Day Air does not change how long it takes us to assemble and ship your order, it only reduces the travel time after your order leaves our warehouse.
Orders received before 12:00 p.m. Eastern Standard Time (EST) Monday through Friday will be processed the same day.
Orders received after 12:00 p.m. Eastern Standard Time (EST) will be processed on the next day.
Orders received after 12:00 p.m. Eastern Standard Time (EST) on Friday will be processed on Monday.
If some of the items in your order are temporally out of stock we will ship the available items and place the orders on back order. In your Order status we will advice you about back ordered items and when approximately back ordered items would become available. At this point you will have the opportunity to cancel back-ordered items (should you wish so) by emailing customer service or calling at 877-931-9693 (toll free). When the back-ordered items become available, they will be shipped using whichever method you have paid for.
NOTE: E-mailing or leaving a message for cancellation of your order does not automatically cancels your order. The order is considered Canceled when you receive a written confirmation of cancellation.
You can check the status of your order at any time by going to Order Status page. To get there you have to click on Your account button, located on the left panel and after Login to click on Order status link. All your orders will be listed there. Next, click on the order number that you wish to check the status on.
Information on this site is provided for informational purposes and is not meant to substitute for the advice provided by your own physician or other medical professional. You should not use the information contained herein for diagnosing or treating a health problem or disease, or prescribing any medication.
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