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Returns

Satisfaction guarantee

WisdomKing.com wants all customers to be happy with every purchase made at our site. If for any reason you are not satisfied with your purchase you will have 30 days (15 days for Printed Materials, Videos, TENS Units and Traction Devices) to return the product after receipt of the order. If the product is damaged in shipment, or an incorrect item was shipped, we will issue you a full refund (including shipping) or we will immediately send you a replacement product. Some products by law cannot be returned (Please check the Return conditions section). Some of our products are offered with free shipping, so please note if you return a product that has free shipping, our actual outbound shipping costs will be deducted from your return refund. All returns will be inspected prior to issuing credit.

How do I return something

It is important to contact Customer Service and request a RMA number. Please reference your Invoice number (or Sales order number) and the reason for your return.

 

Possible reasons for Return:

For your return click here to get request form.

 

A customer care specialist will respond promptly with a return confirmation message.

 

Note:
1. For your return you MUST receive an RMA (Return Merchandise Authorization) number and return instructions from WisdomKing.com. All unauthorized returns are subject to 25% processing fee (35% for items delivered by truck) and 10 dollars administrative charge in addition to the applicable shipping expenses, insurance fees, and any losses incurred by WisdomKing.com.
2. Once issued RMA number is valid for 14 days and if the order is not returned within the 14 day period, the sale will be considered final and no more requests for return will be accepted.
3. WisdomKing.com recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection since WisdomKing.com will not be responsible for any loss or damages to the returning shipments.
4. Refused by the recipient orders are considered unauthorized returns and therefore subject of the same fee and administrative charge. Customer will be responsible for the return shipping cost as well.
5. If UPS returns the package(s) due to a wrong street address or not matching recipient's name as provided in your order, you will be responsible for the shipping cost in both directions. If a reship is requested, you will be responsible for the second shipping cost as well.
6. Some of our products are offered with free shipping, so please note if you return a product that has free shipping, our actual outbound shipping costs will be deducted from your return refund.
7. Some non-defective products, drop shipped from a third party may be returned for credit. Those returns authorized by WisdomKing.com are subject to a restocking fee of up to 25%, and must be completed within 30 days of the date of invoice.

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Return conditions

You may return your order within 30 days (15 days for Printed Materials, Videos, TENS Units and Traction Devices) of receipt for a full product price refund or replacement subject to the following restrictions:

 

Notes:
1. We can refund shipping costs only if the return is a result of our error.
2. As manufacturers permanently update their products, the photos we show on our website are not guaranteed to exactly match the product and WisdomKing.com cannot take responsibility for small differences.

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Damaged goods

Damaged or short shipments should be reported within 5 days of receipt. Damage to a shipping container must be noted with the carrier at time of delivery.

 

If a shipment arrives damaged:


If damage is not obvious at time of delivery:

Product warranty

After the first 30 days of the invoice, all returns and replacements must be handled directly with the manufacturer. Manufacturer's warranties vary by product category.

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Information on this site is provided for informational purposes and is not meant to substitute for the advice provided by your own physician or other medical professional. You should not use the information contained herein for diagnosing or treating a health problem or disease, or prescribing any medication.

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