The Young Supervisor's Guide to Communicating Effectively The Young Supervisor's Guide to Communicating Effectively

The Young Supervisor’s Guide to Communicating Effectively presents an overview of critical skills and language for giving effective feedback to staff, confronting non-compliant or underperforming staff, and working more successfully with counselors or program staff on ways to problem solve and raise both morale and performance. The DVD is full of tools and techniques even seasoned directors will want to review. Among the topics covered: basic suggestions, three basic types of feedback, supervising underperformers, five-point plan, express your concern, inquiring, actually listen, acknowledge good intentions, hold staff accountable, and beware of making assumptions. Produced in cooperation with the American Camp Association.

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