Creating a Service Culture in Your Club Creating a Service Culture in Your Club

Creating a Service Culture in Your Club explains how health/fitness clubs can exceed member expectations in their facilities. The DVD reviews a series of unique services and programs that clubs can offer to keep their members coming back and details how clubs can recruit, train, and retain qualified staff. Among the topics covered: hiring the right team and training them properly, creating an environment that teammates and members love being a part of, implementing unique services and programs, learning how to exceed member expectations, and realizing personal and financial success. Produced in cooperation with the International Health, Racquet and Sportsclub Association (IHRSA).

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Business and Management