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Order Status

How to check my order status?

How to cancel item on back order?

How could I know if you received my prescription?

How can I cancel a prescription item in my order?

How could I know if you received my check?

 

How to check my order status?

You can check the status of your order at any time by going to Order status page. To get there you have to click on Your account button, located on the left panel and after Login to click on Order status button. All your orders will be listed there. Next, click on the order number that you wish to check the status on.

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How to cancel item(s) on back order?

If some (or all) of the ordered items are not available for immediate shipment we will put them on "back order" We will advice you by e-mail approximately when would back ordered items become available. You will be able to cancel at any time, and for as long as on "back order" any item by e-mailing your request to customer service or by calling to 877-931-9693 (toll free). If you choose to pay by check or money order you will receive full refund on canceled items by check within 10-15 business days.

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How could I know if you received my prescription?

If you have a prescription item in your order, the entire order will be put on hold for as long as we receive your prescription. Advising message will be displayed. Please check back if we received your prescription and started processing your order.

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How I could cancel a prescription item in my order?

If you (or we) have a problem obtaining your prescription you will be able at any time to cancel the purchase of the prescription item by emailing customer service or calling at 877-931-9693 (toll free). The rest of your order will be released for immediate processing.

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How could I know if you received my check?

If you choose to pay for your order by personal check or money order, your order will be put on-hold for as long as we receive your payment. Advising message will be displayed. Please check back if we received your payment and started processing your order.

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